Transaction Declines at Some Point of Sale Terminals

This is not a card issue but is an issue with terminals at the point-of-sale.

Impacted Merchants/Acquirers:

• Canada: Global Payments (Loblaw Brand merchants), Moneris (Costco, La Senza, Victoria Secret/Pink, Bath and Body Works, Esso, Petro Canada) and other small merchants
• USA: NYCE network (Walmart, Costco, Shell, McDonalds and other merchants)

We wish to advise that there is currently an issue at some merchant locations, as a result of a software update, on their point of sale devices. Unfortunately, this is resulting in cards issued in 2019 (debit & credit) being declined.

If you experience an issue with your debit card you could split your transaction in two to allow for Contactless transactions.

We recommend members to have cash on hand as a back up until this issue is resolved.