Being part of Sandhills Credit Union means you have a team of experienced staff eager to ensure you, our member, get the best member experience possible. Whether you have a question, concern or just want to talk, we are always here for you.
Telephone: 306-628-3687
Fax: 306-628-3674
Email: info@sandhillscu.com
For your own protection, please do not send confidential information by email. This includes your account number and social insurance number.
Hours of Operation:
Monday to Friday 9am to 4pm
24 hour ATM
FOR A LOST OR STOLEN MEMBER CARD:
Call 1-888-277-1043
FOR A LOST OR STOLEN COLLABRIA MASTERCARD:
Call 1-855-341-4643
COLLABRIA CREDIT CARD PIN RESET FOR A BLOCKED CARD OR TO CHANGE THE PIN:
Call 1-844-788-2725
Mailing Address:
Box 249, Leader, SK S0N 1H0
Street Address:
202 1st Avenue West, Leader, SK S0N 1H0
COMPLIMENTS AND CONCERNS
Whether you have words of praise, suggestions on how we can improve or concerns we’d like to hear from you.
COMPLIMENTS
Let us know about the exceptional service you received by contacting us sending us an email to info@sandhillscu.com.
COMPLAINTS
At Sandhills Credit Union we take complaints very seriously. We’re committed to making every effort to resolving your concern. We’re committed to responding to you within 2 business days with the following information:
- Acknowledgement that we have received your concern
- Where possible, we will strive to immediately resolve your concern
- If further investigation is required on our part, we will let you know how it is being handled and when you can expect to hear from us
- If the matter may take a little longer to resolve, we will keep you informed throughout the process
To make the process easier for you, we have outlined the following steps to ensure a satisfactory resolution.
STEP 1:
Start at the source and gather your facts.
It is generally easier to check the facts and resolve a problem where it originated. This may mean a quick phone call or visit to the branch.
Before you contact us, you can save time by collecting all the relevant information in advance:
- Your account number
- The date(s) of occurrence
- Any supporting account statements or documents
- The names of employees involved
- Your thoughts about the circumstances
- What you would like the credit union to do to resolve the problem
Once you have this information on hand, contact the employee you dealt with at Sandhills Credit Union, or ask for a manager.
STEP 2:
Contact Sandhills Credit Union to discuss your concerns or send an email to info@sandhillscu.com.
Our staff are empowered to handle virtually any problem that you may have encountered. If staff are unable to fully rectify your concern, it will be escalated to a member of management for further review and follow-up.
STEP 3:
If the staff member or management was unable to satisfy your concern, you may wish to appeal your situation further by contacting
Sandhills Credit Union’s Complaints Officer
In writing at:
Sandhills Credit Union
202 1st Avenue W, PO Box 249
Leader, SK S0N1H0
By Email: info@sandhillscu.com
By Phone: 306-628-3687
STEP 4:
If Sandhills Credit Union has not ultimately resolved your issue you may wish to contact
The Ombudsman of Banking Services and Investments
20 Queen Street West, Suite 2400, P.O. Box 8 Toronto, ON M5H 3R3
Phone (Toll-free): 1-888-451-4519
Toll-free fax: 1-888-422-2865
Email: ombudsman@obsi.ca
Website: www.obsi.ca
Note: OBSI does not investigate complaints about credit union decisions, service fees, interest rates, and other matters of policy, issues that are in litigation, or transactions for which records no longer exist (usually after six or seven years).
